Interactive preview
WhatsApp Agent
Keep business conversations connected to their context.
01 / The work
How it can help
- Classify an authorised enquiry
- Prepare contextual replies
- Route sensitive actions for approval
Try asking: “Help my team classify an authorised enquiry, and show what needs human review.”
02 / The connections
Fit into your existing systems
The right integration depends on the system version, available APIs and permissions agreed with its owner.
Start with the minimum access needed. Review each proposed write or communication before enabling it.
03 / The workflow
Follow one request through the process
Open a stage to see the information, responsibility and control point.
01Receive an enquiry
Input: the information confirmed in the previous stage.
Action: Receive an enquiry for this WhatsApp Agent example.
Control: the responsible person checks the evidence; incomplete or conflicting information goes back for review.
Output: a reviewed hand-off. Nothing is sent to a business system by this public example.
02Check contact permission
Input: the information confirmed in the previous stage.
Action: Check contact permission for this WhatsApp Agent example.
Control: the responsible person checks the evidence; incomplete or conflicting information goes back for review.
Output: a reviewed hand-off. Nothing is sent to a business system by this public example.
03Find the business context
Input: the information confirmed in the previous stage.
Action: Find the business context for this WhatsApp Agent example.
Control: the responsible person checks the evidence; incomplete or conflicting information goes back for review.
Output: a reviewed hand-off. Nothing is sent to a business system by this public example.
04Review the reply
Input: the information confirmed in the previous stage.
Action: Review the reply for this WhatsApp Agent example.
Control: the responsible person checks the evidence; incomplete or conflicting information goes back for review.
Output: a reviewed hand-off. Nothing is sent to a business system by this public example.
05Send through an approved channel
Input: the information confirmed in the previous stage.
Action: Send through an approved channel for this WhatsApp Agent example.
Control: the responsible person checks the evidence; incomplete or conflicting information goes back for review.
Output: a reviewed hand-off. Nothing is sent to a business system by this public example.
Your next step
Make this relevant to your team.
Your enquiry will include WhatsApp Agent automatically.