Interactive preview
Email Agent
Turn a customer email into a reviewed next action.
01 / The work
How it can help
- Classify requests and urgency
- Draft replies with customer context
- Track unanswered follow-ups
Try asking: “Help my team classify requests and urgency, and show what needs human review.”
02 / The connections
Fit into your existing systems
The right integration depends on the system version, available APIs and permissions agreed with its owner.
Start with the minimum access needed. Review each proposed write or communication before enabling it.
03 / The workflow
Follow one request through the process
Open a stage to see the information, responsibility and control point.
01Read an authorised email
Input: the information confirmed in the previous stage.
Action: Read an authorised email for this Email Agent example.
Control: the responsible person checks the evidence; incomplete or conflicting information goes back for review.
Output: a reviewed hand-off. Nothing is sent to a business system by this public example.
02Identify the customer
Input: the information confirmed in the previous stage.
Action: Identify the customer for this Email Agent example.
Control: the responsible person checks the evidence; incomplete or conflicting information goes back for review.
Output: a reviewed hand-off. Nothing is sent to a business system by this public example.
03Retrieve the relevant record
Input: the information confirmed in the previous stage.
Action: Retrieve the relevant record for this Email Agent example.
Control: the responsible person checks the evidence; incomplete or conflicting information goes back for review.
Output: a reviewed hand-off. Nothing is sent to a business system by this public example.
04Review the draft
Input: the information confirmed in the previous stage.
Action: Review the draft for this Email Agent example.
Control: the responsible person checks the evidence; incomplete or conflicting information goes back for review.
Output: a reviewed hand-off. Nothing is sent to a business system by this public example.
05Approve the response
Input: the information confirmed in the previous stage.
Action: Approve the response for this Email Agent example.
Control: the responsible person checks the evidence; incomplete or conflicting information goes back for review.
Output: a reviewed hand-off. Nothing is sent to a business system by this public example.
Your next step
Make this relevant to your team.
Your enquiry will include Email Agent automatically.